Your questions and comments are important to us. You can reach us by phone or email below:
Online Store Purchase Inquiries
Monday through Friday, 8am to 5pm PST
855-655-2515 Toll Free US
- Online Store Support
- Product Inquiries
- Order Inquiries
- Returns and Exchanges
What Is Your Return Policy?
Effective Date: May 2016
Haute Hippie will accept returns** for items purchased on the HauteHippie.com store that are received back within 14 days from the delivery date for a refund and 30 days from the delivery date for an exchange or store credit. Returns received back after 30 days from the delivery date will not be accepted. Please note that shipping charges are non-refundable.
**No returns are allowed on Final Sale items.
You can request your RMA # and review our complete Return Policy by clicking here.
What Happens If My Shipment Is Refused/Cannot Be Delivered?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Haute Hippie and the customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
How Do I Update My Account Information?If you are a returning customer, you can easily update your information by logging into your account. Go to your Account here. Once you have accessed your account, you can click on the “Account Information” link to update your account information.
What Is Your Pricing, Payment, And Refund Process?
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express, and Discover credit cards for payment. Your credit card will not be billed until your order has been shipped. We also accept Amazon Payments which are billed at the time the order is placed. Any applicable refunds or credits will be applied back to the credit card or Amazon Payments account used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time. International customers will be responsible for all taxes and duties associated with the shipment of their order. Coupon and other Promotional codes are limited to one per order. They cannot be combined.
Do You Have A Price Matching Policy?
We do not offer a price matching policy on orders placed through the Haute Hippie website.
How Do Preorders Work?
Preorders allow you to purchase an item that has not yet been released for shipping. The preorder purchase will guarantee you the quantity of the item you purchased when it becomes available. Preorder items are clearly marked as preorders with the “add to cart” button changing to a “preorder” button. There will also be an expected shipment date listed on the product page.
The preorder process works as follows:
- You add the product(s) to your cart as you would any regular, in stock product
- You complete the checkout process and receive your order confirmation
- Your payment method is authorized for the full order total at the time of purchase (completing the order)
- Your order will be on preorder hold until the item(s) you purchased are available
- Your order will be fulfilled, shipped, and billed. You will then receive a shipment confirmation email with a tracking number to track your order.
If you ordered both a preordered product and an in stock product, the in stock product(s) will be processed and shipped without delay and you will be billed for the shipped product(s). The preordered product(s) will remain on preorder until it is available. At that time, the product(s) will be released for fulfillment and shipment. You will then be billed for the product and will receive a shipment confirmation email.