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CUSTOMER SERVICE and SHIPPING & RETURNS

 

 CREATE AN ONLINE ACCOUNT AND BECOME AN E-HIPPIE

An account offers an easy and fast way to place an order and a great way to stay in touch. It also serves as a way to track and receive emails regarding your order as well as receive emails on news, events, and special offers. By becoming an E-Hippie, you will be able to:

  • Save your shipping and billing address to make shopping easier and smoother
  •  Manage and check the status of your order
  • Review your order history online
  • Create and manage a wish list
  • Process returns more easily

Becoming an E-Hippie is easy; simply click on 'SIGN IN' and fill in your details. 

DOMESTIC SHIPPING

  • Ground Shipping, $10
  • 2-Day Shipping, $25
  • Next Day Shipping, $35
  • International Shipping, $40

Once your order is completed, we will email you a shipping confirmation with the FedEx tracking information.

DELIVERY DETAILS

All orders are shipped via FedEx from 9AM - 5PM, Monday through Friday Eastern Standard Time (EST).
Two-day and next day orders are prioritized.
Transit times are to be used as a guide only and commence from the date of dispatch. 

ORDER PROCESSING

Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12PM EST will be processed the same day and orders placed after 12PM EST will be processed the following business day.
Orders are processed pending availability, credit card approval, and delivery address verification.

IMPORTANT INFORMATION

  • We do not ship to PO boxes
  • All orders require a signature upon receipt
  • We are unable to redirect orders once items have been dispatched

RETURNS 

Returns are offered only for items that have not been worn, altered or washed, and with ALL tags attached. Returns are accepted on full-price merchandise only within 30 days of the delivery date. Sale items are Final Sale. Please note that items designated as final sale, may not be returned for any reason.

Underwear and any other undergarments must be tried on over your own underwear or other similar clothing. Any evidence that this policy has not been followed will result in a refusal of the return.

Haute Hippie will only accept returns of items purchased on this website. We cannot accept returns on items that were purchased elsewhere.

RETURN PROCEDURE

Email customerservice@hautehippie.com with your order number as the subject line. Please tell us why you want to return the item. If it is within 30 days and if the item(s) are full priced, we will issue you an RA that you will print out and mail to us along with your item(s).  We will give you shipping instructions in our response email. 

CREDIT CARD REFUND

Once your package has been received, your refund will be processed in its original form of payment within five business days. A credit memorandum will be emailed to you once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Please note:

  • Shipping costs are non-refundable
  • Items designated as final sale may not be returned 

SALES TAX

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, applicable sales tax will be calculated on the total merchandise value together with shipping charges, and displayed on your 'MY ORDERS' page.

Please note that all local taxes are the customer's responsibility. Haute Hippie is not responsible for reporting or paying additional local taxes to states, such as Use Tax.

PAYMENT OPTIONS

We accept all major credit cards and paypal.

CREDIT CARD SECURITY

Haute Hippie accepts credit card payments through a secure online server.

ADDITIONAL ASSISTANCE

Email us at customerservice@hautehippie.com and we will be happy to assist you with any issues or concerns that you may have.

 



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