CREATE AN ONLINE ACCOUNT AND BECOME AN E-HIPPIE
An account offers an easy and fast way to place an order and a great way to stay in touch. It also serves as a way to track and receive emails regarding your order as well as receive emails on news, events, and special offers. By becoming an E-Hippie, you will be able to:
Becoming an E-Hippie is easy; simply click on 'SIGN IN' and fill in your details.
Once your order is completed, we will email you a shipping confirmation with the FedEx tracking information.
All orders are shipped via FedEx from 9AM - 5PM, Monday through Friday Eastern Standard Time (EST). Two-day and next day orders are prioritized. Transit times are to be used as a guide only and commence from the date of dispatch.
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow up to 48 hours for processing time. Orders placed by 12PM EST will be processed the same day and orders placed after 12PM EST will be processed the following business day. Orders are processed pending availability, credit card approval, and delivery address verification.
RETURNS AND EXCHANGES
Returns and exchanges are offered only for items that have not been worn, altered or washed, and with ALL tags attached. Returns and exchanges are accepted on full-price merchandise within 30 days of the delivery date. Sale items are Final Sale. Please note that items designated as final sale, may not be returned or exchanged.
Underwear, boy shorts, and any other undergarments must be tried on over your own underwear or other similar clothing. Any evidence that this policy has not been followed will result in a refusal of the return.
Haute Hippie will only accept returns of items purchased on this website. We cannot accept returns on items that were purchased elsewhere.
PROCEDURE FOR RETURNS FOR E-HIPPIES
Customers who have a registered account at hautehippie.com should abide by the following procedure:
PROCEDURE FOR RETURNS FOR NON-E-HIPPIES
Customers who have yet to register for an account at hautehippie.com, and who purchased as a guest, should abide by the following procedure:
We cannot automatically process exchanges at this time. If you would like to exchange an item, please request a return in the manner described and then place a separate order for your replacement item.
Once your return or exchange has been approved, we will issue you with a Return Authorization (RA) number together with a packing slip and pre-paid FedEx return label, via email. Print out the packing slip and place it inside your package with the item(s) you wish to return. Print out the pre-paid FedEx return label and affix to your package, clearly indicating on the shipping documentation and the outside of the packaging the RA number. Please note that in the absence of an RA number, your turn cannot be processed and the package will be returned to you.
If you do not use the pre-paid FedEx shipping label, send your package to the address below. We suggest that you insure your package for the full value of the merchandise. Please note that Haute Hippie is not responsible for lost packages. Please keep the tracking details for your records.
DELIVERY ADDRESS FOR RETURNS AND EXCHANGES
Please send your return or exchange to:
Haute Hippie Internet Returns Bergen Shippers 5903 West Side Avenue
North Bergen, NJ 07047.
To qualify for free return shipping, your returned package must arrive within 15 days of the delivery date. We advise you to allow 7 days transit time.
Returns received 15 days after the delivery date will incur a $10 fee, which will be deducted from your refund and charged to your exchange. No returns or exchanges will be permitted 30 days after the delivery date.
CREDIT CARD REFUND
Once your package has been received, your refund will be processed in its original form of payment within five business days. A credit memorandum will be emailed to you once this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, applicable sales tax will be calculated on the total merchandise value together with shipping charges, and displayed on your 'MY ORDERS' page.
Please note that all local taxes are the customer's responsibility. Haute Hippie is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
We accept all major credit cards and paypal.
CREDIT CARD SECURITY
Haute Hippie accepts credit card payments through a secure online server.
Email us at firstname.lastname@example.org and we will be happy to assist you with any issues or concerns that you may have.