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RETURNS POLICY


This policy outlines the returns terms and conditions when purchasing with Haute Hippie Heritage online, and is applicable to all customers placing an order on www.hautehippie.com. This policy is applicable to Haute Hippie’s online customers only, and does not extend to customers purchasing from a Haute Hippie retail store or distributor. Items purchased from a Haute Hippie distributor are bound under that retailer's policy. Haute Hippie online cannot be held accountable, or provide accommodation for purchases made outside of www.hautehippie.com. For further information or clarification, please contact a Haute Hippie Customer Service Representative on 1-844-HAUTE HIPPIE (1-833-956-8896) Monday through Friday, 8am to 5pm PST, or email help@hautehippie.com.




ONLINE POLICY

Haute Hippie will accept returns for orders meeting the below conditions (purchased on www.hautehippie.com) that are received within 14 days of delivery date for a refund; and within 30 days from delivery date for store credit.


All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Haute Hippie does not refund original or return shipping costs.


Haute Hippie must be able to verify proof of purchase.

Delivery dates are defined from UPS records, and cannot be disputed.

Returns received after 30 days from delivery date will not be accepted.

Products purchased online cannot be returned in store. See Retail Store Policy below for further information.


RETAIL STORE POLICY

Haute Hippie Retail will accept returns for purchases meeting the below conditions within 14 days of original purchase date.


All sale merchandise is final sale.

Condition of product must be conditions listed in this policy.

Retail stores do not accept returns for purchases made online or with a distributor.


DISTRIBUTOR POLICY

Haute Hippie products purchased from a distributor such as Neiman Marcus are subject to that distributors purchase and returns policy. Haute Hippie cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.


CONDITION OF PRODUCT

To be eligible for a return, the garment must meet the below quality conditions:


Unworn

Unwashed

All tags attached

All accessories included

Unscented (no perfume or other scents)

No human, animal or other hair

No rips or tears

No other signs of being worn

All original packing and hangers included


GIFT EXCHANGES & RETURNS

Products purchased as a gift at www.hautehippie.com are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.


CLEARANCE AND SALE FINAL SALE RETURNS

Clearance items are found under the “Clearance” section of the website, and are deemed final sale. This is communicated on the product information page underneath the price point. These items cannot be returned, exchanged or credited.


Sale items purchased in store are considered final sale, and is communicated on purchase receipts.


INITATING A RETURN

If you checked out as a registered user:


Sign in to your account

Go to Orders in the top right corner in the Account menu

Select the order that you'd like to return

Click on "Download a Return Slip". This will print a label for you to use to ship the item back to Haute Hippie.

Follow the instructions on the return slip



If you checked out as a guest


Visit www.hautehippie.com/orders

Enter your order number and email address (found on your invoice and order confirmation email)

Click on "Download a Return Slip"

Please contact customer service on the above details should you require further assistance.


CREDITS

Credits redeemable at www.hautehippie.com will be provided for returns sent back within 30 days from delivery date. These credits do not expire; however, they must be treated as cash. Haute Hippie is not accountable for lost/misplaced credits.


FAULTY/ DAMAGED

Haute Hippie takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above.


RETURNS COST

All returns incur a $10 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Haute Hippie does not refund original or return shipping costs.


INTERNATIONAL RETURNS

The client is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.


RETURNS/ REFUND PROCESSING TIMEFRAMES

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process.

You will be notified via email once your return has been completed. 


RETURN TRACKING

Upon printing the return label from www.hautehippie.com/orders, you will receive a tracking number found on the return shipping label. At the time, Haute Hippie does not offer return tracking, so we recommend you note this for your reference.