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This policy outlines the shipping terms and conditions when purchasing with Haute Hippie online, and is applicable to all customers placing an order on This policy is applicable to Haute Hippie’s online customers only, and does not extend to customers purchasing from a Haute Hippie retail store or distributor. Items purchased from a Haute Hippie distributor are bound under that retailer's policy. Haute Hippie online cannot be held accountable, or provide accommodation for purchases made outside of For further information or clarification, please contact a Haute Hippie Customer Service Representative on 1-833-956-8896 Monday through Friday, 8am to 5pm PST, or email


Haute Hippie delivers to customers worldwide, and offers free ground shipping on all U.S. orders. Orders are picked and delivered Monday to Friday only.

  • Domestic customers can also enjoy 2-day shipping and overnight shipping, which can be selected at checkout and will incur additional charges. These orders must be placed prior to 12:30pm PST Monday to Friday to achieve 2-day or overnight delivery. If placed after 12:30pm PST, these will be shipped next business day. Ground shipped orders can take 3-10 business days. 
  • International customers can expect arrival of deliveries between 5-15 business days, based on delivery address.
  • Refer to courier conditions for all specifications regarding delivery location limitations. 


Haute Hippie's warehouse ships Monday through Friday, with the exception of public holidays and holiday trade. Orders placed before 9:30am PST Monday through Friday will be shipped same day. All other orders will be shipped next business day. 


For your protection, an option for “signature required upon delivery” is available at checkout for a $5 fee. This ensures that your package will only be delivered when you sign for it, heavily reducing the possibility of a missed item, and shifting liability to Haute Hippie should any such instance occur. If this is not checked, and you choose to proceed without it, Haute Hippie cannot be held accountable for packages delivered and received.


Haute Hippie partners with UPS for all orders purchased on Please see below all courier conditions.

  • UPS will not deliver to P.O. boxes or military bases.  
  • Customers based in Hawaii and Alaksa will have their order delivered by UPS, which may cause increased delivery timeframes.
  • UPS currently does not ship to the following countries: Central African Republic - CFComorosCubaEquatorial Guinea - GQFalklandsGuinea Bissau - GWIran - IRJohnston IslandKiribatiKorea, North (North Korea)Mayotte IslandMyanmar - MMNauruNiueSaint Pierre Et MiquelonSao Tome & PrincipeSierra Leone - SLSolomon IslandsSomalia - SOSt. Helena (S. Atlantic)Sudan - SDSyria - SYTajikistanTokelau IslandsTurkmenistan, Republic Of - TMTuvaluWake Islands


Domestic sales tax is calculated and charged at point of sale. All prices marked on the website are sales tax exclusive until this has been calculated at checkout based on delivery address. International orders may be subject to customs and import duties. These are defined by the destination country, and cannot be forecasted or collected by Haute Hippie at this time. For more information please contact your local customs office.


Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Haute Hippie and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.


Haute Hippie takes extensive care to minimize order errors by ensuring that product that is out of stock is removed from the website or is not purchasable. In certain cases, due to inventory fluctuation, there may be circumstances where a product has displayed in stock, has been purchased and Haute Hippie is unable to fulfill the order. Should this occur, a Customer Service Representative will notify you as quickly as possible to cancel the item and provide a full refund for that product.


An order placed on can have order details changed (such as shipping address), or be cancelled and a full refund provided - should it not have been shipped. If you require assistance on this, please contact customer service on the details provided above, within 30 minutes.


Verification or other billing investigation will halt the shipment of an order until resolved.  Should your order be under billing investigation or requires verification, a Haute Hippie Customer Service Representative will be in contact with you.


Order Placement: upon placing an order on, an email confirmation outlining your purchase details will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.

Shipping Orders: upon shipment from Haute Hippie’s warehouse, a notification with FedEx tracking information will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.

For general order updates, you can log in to your account on or alternatively, visit and provide your order number and email address.


Haute Hippie offers the ability to add a note to a recipient of an order should it be purchased as a gift. This can be done during the checkout process, and will be viewable on the back of the invoice upon delivery. Unfortunately, Haute Hippie does not provide gift-wrapping or gift invoices at this time.